Business Intelligence Analyst

1 day ago


Gurgaon, Haryana, India Airtel Full time

Job Title: Business Intelligence Analyst - Customer Experience


About the Role:

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  • We are seeking an experienced Business Intelligence Analyst to join our team at Airtel, where you will play a key role in developing and implementing a comprehensive CX strategy.">
  • Your primary focus will be on analyzing customer data, feedback, and metrics to derive meaningful insights and make data-driven decisions to enhance the customer journey.">
  • You will work closely with cross-functional teams to ensure consistent and positive customer interactions across all touchpoints.">
  • As a Business Intelligence Analyst, you will also monitor customer metrics and report on CX performance.">
  • Additionally, you will collaborate with stakeholders to identify areas for improvement and develop strategies to address them.">
  • A key aspect of this role is working with Big data sets and automating different reports/dashboards.">
  • Furthermore, you will have the opportunity to create presentation slides for management reviews, showcasing your ability to communicate complex information effectively.">
  • This is a great opportunity for someone with 5+ years of experience in a similar role to take their career to the next level.">
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Requirements:

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  • Graduate degree in a relevant field (e.g., business, computer science, mathematics).">
  • Strong understanding of data analysis and visualization tools, such as Power BI/Tableau, Excel, Access, SQL, and PowerPoint.">
  • Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.">
  • Proven track record of delivering high-quality results in a timely manner.">
  • Ability to analyze complex data sets and present findings in a clear and concise manner.">
  • Familiarity with automation tools and methodologies.">
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What We Offer:

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  • A competitive salary range of $80,000 - $120,000 per annum, commensurate with experience.">
  • Ongoing training and development opportunities to help you grow in your career.">
  • A dynamic and supportive work environment that encourages collaboration and innovation.">
  • The chance to work with a leading telecommunications company and contribute to its continued success.">
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How to Apply:

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  • Please submit your resume and cover letter outlining your experience and qualifications for this role.">
  • We thank all applicants for their interest; however, only those selected for an interview will be contacted.">
  • Airtel is an equal opportunities employer and welcomes applications from diverse candidates.">


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