Customer Resolution Specialist

3 days ago


Rajahmundry, Andhra Pradesh, India beBeeCustomerService Full time ₹ 60,00,000 - ₹ 1,00,00,000
Job Description

The role involves timely and effective resolution of customer queries, complaints, and escalations. Customer satisfaction, first response time, and quality of response are key performance indicators.

Full ownership of assigned cases until issues are resolved. Collaborate with dependency teams and confidently interact with management/leadership.

Write detailed reports on escalations/customer feedback to leadership/management.

  • Timely escalation and resolution of customer queries and complaints.
  • Manage multiple cases simultaneously, exercising sound judgment.

As a representative of the organization, maintain professionalism and courtesy in all interactions.



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