Chief Post-Purchase Journey Coordinator

2 weeks ago

Jodhpur, Rajasthan, India beBeeLogistics Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Overview

Our organization is looking for an experienced professional to oversee the post-purchase journey for our marketplace. This role involves driving both seller dispatch readiness and 3PL performance, ensuring reliability, cost efficiency, and a smooth retailer experience.

Key Responsibilities:

  • Seller-Side Dispatches: Oversee timely packing, order readiness, and minimal post-order Out Of Stock (OOS) situations.
  • 3PL Management: Manage relationships with third-party logistics providers, holding them accountable on pickup/delivery Service Level Agreements (SLAs), cost, and quality.
  • Operational Excellence: Optimize allocation, reduce transit exceptions, damages, and returns.
  • Collaboration: Partner with Operations & Customer Success teams to lower contact rates, resolve Where Is My Order (WISMO) issues, and ensure timely ticket closure.
  • Performance Tracking: Monitor penalty recovery, claims realization, and highlight leakage areas such as lane delays, packer/station misses, and weight mismatches.
Required Skills and Qualifications
  • 4–7 years of experience in e-commerce logistics, 3PL operations, or supply chain management.
  • A strong understanding of seller dispatch operations, 3PL contracts, On-Time Delivery (OTD), Return To Origin (RTO), and cost levers.
  • Proficiency in dashboards, Excel/Sheets, and SQL/BI is a plus.
  • A bias for action, strong vendor management, and structured problem-solving skills.

What We Offer:

Our team provides a dynamic work environment that fosters collaboration and growth opportunities.

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