Linux Desktop Career Opportunities

6 days ago

Pune, Maharashtra, India beBeelinuxengineer Full time ₹ 5,00,000 - ₹ 12,00,000

Linux Desktop Engineer Job Summary

This is an opportunity to build a career with our company by supporting the technical needs of customers leveraging Ubuntu and open source products.

We are looking for a skilled Linux Desktop Engineer to join our team. As a Linux Desktop Engineer, you will be responsible for delivering an outstanding technical support experience on the full Desktop and Server technical stack.

Your day-to-day duties will include:

  • Providing technical support for employees
  • Taking ownership of new cases via telephone, email and web
  • Acting as an internal customer advocate keeping them updated in a timely manner
  • Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction
  • Contribute new knowledge base articles and maintain existing articles
  • Draft and distribute technical notices for internal and external communication
  • Prioritizing your work in order to accomplish the most important and urgent tasks first
  • Keeping on learning as our products and services grow and evolve
  • Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix
  • Maintaining regular communication and information exchange with the rest of the team, locally and remotely
  • Identifying and suggesting any opportunities to provide a better service
  • Participating in a regular weekend working rotation

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