Desktop Support Specialist

4 weeks ago

Pune, Maharashtra, India ITC Infotech Full time

Job Opportunity Desktop Support at ITC InfotechLocation: PUNE - Banner / PUNE Ranjangaon / Bangalore / MUMBAI Colaba / HARIDWARExperience Required: 1.8+ YearsJob Type: Full-TimeNotice period: Immediate to 30 days only.Budget: 3.30 lacsJob TitleDesktop SupportJob DescriptionJob Summary:We are seeking a skilled and customer-focused End User Support Technician to provide on-site desktop support and technical assistance to internal users. The ideal candidate will have hands-on experience with hardware/software troubleshooting, networking (LAN/WAN), and Microsoft Outlook configuration. You will be responsible for maintaining and supporting desktops, laptops, printers, network connectivity, and user-related IT issues in a physical office environment.Key Responsibilities:Provide on-site technical support for desktop systems, laptops, printers, and other IT hardware.Install, configure, and troubleshoot Windows OS, Microsoft Office Suite, and other common desktop applications.Set up and manage Microsoft Outlook accounts, including configuration, troubleshooting, and PST file management.Manage user access, profiles, and permissions as needed.Configure and troubleshoot LAN/WAN connectivity and DNS/DHCP settings.Ensure network cables, switches, and routers are functioning properly and escalate complex issues to network engineers.Respond to and resolve user tickets and service requests in a timely manner.Maintain inventory of IT assets and update documentation regularly.Assist with new hire setups including hardware, user accounts, email, and necessary applications.Educate end users on best practices and basic troubleshooting.Required Skills & Qualifications:Proven experience (2+ years) in desktop support or IT helpdesk roles.Strong knowledge of Windows operating systems (Windows 10/11).Hands-on experience with LAN/WAN troubleshooting , IP addressing , DHCP , and DNS .Solid understanding of Microsoft Outlook configuration and troubleshooting.Familiar with Active Directory, user management, and group policies (preferred).Strong communication and interpersonal skills with the ability to work directly with end users.Ability to lift and move equipment as needed (PCs, monitors, etc.).Relevant certifications such as CompTIA A+ , Network+ , or MCSA are a plus.Preferred Qualities:Self-motivated and able to work independently on-site.Strong problem-solving skills and attention to detail.Ability to prioritize and manage multiple tasks efficiently.Work Environment:Office hours: Rotational shiftMay require occasional travel between local office locations.Kindly share the below details along with your updated resume.Total Exp:Rel Exp:Skill:Current company with Payroll:CTC:ECTC:NP:LWD:Current location:Preferred location for Bangalore / Noida (Yes/No):Holding any Offers and Package:Thanks &

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