Technical Desktop Support Professional

2 days ago

Pune, Maharashtra, India beBeeDesktop Full time ₹ 2,00,000 - ₹ 3,30,000

We are seeking a skilled Desktop Support Specialist to join our team. As an End User Support Technician, you will be responsible for providing on-site technical support and assistance to internal users.

Key Responsibilities:

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  • Provide on-site technical support for desktop systems, laptops, printers, and other IT hardware.
  • Install, configure, and troubleshoot Windows OS, Microsoft Office Suite, and other common desktop applications.
  • Set up and manage Microsoft Outlook accounts, including configuration, troubleshooting, and PST file management.
  • Manage user access, profiles, and permissions as needed.
  • Configure and troubleshoot LAN/WAN connectivity and DNS/DHCP settings.
  • Ensure network cables, switches, and routers are functioning properly and escalate complex issues to network engineers.
  • Respond to and resolve user tickets and service requests in a timely manner.
  • Maintain inventory of IT assets and update documentation regularly.
  • Assist with new hire setups including hardware, user accounts, email, and necessary applications.
  • Educate end users on best practices and basic troubleshooting.

Required Skills & Qualifications:

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  • Proven experience (2+ years) in desktop support or IT helpdesk roles.
  • Strong knowledge of Windows operating systems (Windows 10/11).
  • Hands-on experience with LAN/WAN troubleshooting, IP addressing, DHCP, and DNS.
  • Solid understanding of Microsoft Outlook configuration and troubleshooting.
  • Familiar with Active Directory, user management, and group policies (preferred).
  • Strong communication and interpersonal skills with the ability to work directly with end users.
  • Ability to lift and move equipment as needed (PCs, monitors, etc.).
  • Relevant certifications such as CompTIA A+, Network+, or MCSA are a plus.

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