Desktop Support Specialist

3 weeks ago

Pune, Maharashtra, India ITC Infotech Full time
Job Opportunity Desktop Support at ITC Infotech

Location: PUNE - Banner / PUNE Ranjangaon / Bangalore / MUMBAI Colaba / HARIDWAR

Experience Required: 1.8+ Years

Job Type: Full-Time

Notice period: Immediate to 30 days only.

Budget: 3.30 lacs

Job Title

Desktop Support

Job Description

Job Summary:

We are seeking a skilled and customer-focused End User Support Technician to provide on-site desktop support and technical assistance to internal users. The ideal candidate will have hands-on experience with hardware/software troubleshooting, networking (LAN/WAN), and Microsoft Outlook configuration. You will be responsible for maintaining and supporting desktops, laptops, printers, network connectivity, and user-related IT issues in a physical office environment.

Key Responsibilities:

- Provide on-site technical support for desktop systems, laptops, printers, and other IT hardware.
- Install, configure, and troubleshoot Windows OS, Microsoft Office Suite, and other common desktop applications.
- Set up and manage Microsoft Outlook accounts, including configuration, troubleshooting, and PST file management.
- Manage user access, profiles, and permissions as needed.
- Configure and troubleshoot LAN/WAN connectivity and DNS/DHCP settings.
- Ensure network cables, switches, and routers are functioning properly and escalate complex issues to network engineers.
- Respond to and resolve user tickets and service requests in a timely manner.
- Maintain inventory of IT assets and update documentation regularly.
- Assist with new hire setups including hardware, user accounts, email, and necessary applications.
- Educate end users on best practices and basic troubleshooting.

Required Skills & Qualifications:

- Proven experience (2+ years) in desktop support or IT helpdesk roles.
- Strong knowledge of Windows operating systems (Windows 10/11).
- Hands-on experience with LAN/WAN troubleshooting, IP addressing, DHCP, and DNS.
- Solid understanding of Microsoft Outlook configuration and troubleshooting.
- Familiar with Active Directory, user management, and group policies (preferred).
- Strong communication and interpersonal skills with the ability to work directly with end users.
- Ability to lift and move equipment as needed (PCs, monitors, etc.).
- Relevant certifications such as CompTIA A+, Network+, or MCSA are a plus.

Preferred Qualities:

- Self-motivated and able to work independently on-site.
- Strong problem-solving skills and attention to detail.
- Ability to prioritize and manage multiple tasks efficiently.

Work Environment:

- Office hours: Rotational shift
- May require occasional travel between local office locations.

Kindly share the below details along with your updated resume.

Total Exp:

Rel Exp:

Skill:

Current company with Payroll:

CTC:

ECTC:

NP:

LWD:

Current location:

Preferred location for Bangalore / Noida (Yes/No):

Holding any Offers and Package:

Thanks & Regards

Faijunnisa

Faijunnisa.shaik@itcinfotech.com

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