
Customer Service Team Manager
1 week ago
We are actively hiring for an Operations Team Leader.
Job Summary
Designation: Team Lead
Location: Mumbai (Goregaon)
Shift: 24x7 Rotational Shift (Including Night Shifts)
5 Days Working with 2 rotational week offs
A career opportunity in our customer service team has arisen, and we are looking for a seasoned professional to lead the way. As a Team Lead, you will be responsible for overseeing a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.
The ideal candidate will have extensive experience in achieving and maintaining high levels of Customer Satisfaction, Excellent verbal and written Communication skills, Experienced in Banking Revolut, Anti money laundering (AML), Money Laundering (ML) and KYC.
Responsibilities include but not limited to:
- Customer Service, Customer Support, and Customer Service Management skills
- Manage a team of agents to achieve daily targets
- Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs
- Collaborate with other teams to resolve issues related to rostering, contact center operations
- Ensure compliance with company policies and procedures while driving business growth through innovative solutions
Interested candidates can connect for further details-
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