Customer Services Supervisor

10 hours ago

Surat, Gujarat, India Aviation Indeed Full time

Job Title Customer Services Supervisor Location Ahmedabad India Job Purpose As a Customer Services Supervisor at Qatar Airways Contact Centre you will lead and develop a team of Customer Service Agents to deliver exceptional customer experiences across multiple channels telephone email web chat fax and face-to-face You will be responsible for team training performance management workflow monitoring and driving revenue through effective cross-selling and upselling of products Key Responsibilities Supervise and support a team of Customer Service Agents to ensure service excellence Train new and existing team members on Airways products policies and procedures Monitor daily workflow to ensure adherence to processes and quality standards Coach and guide team members conduct call evaluations and provide constructive feedback Prepare and review probation reports and performance improvement plans Handle escalated customer queries and complex issues efficiently Drive revenue generation through upselling cross-selling and promoting Airways services Analyze team performance reports and identify training needs to enhance efficiency Ensure compliance with fraud prevention procedures and company policies Supervise shifts ensure floor presence and assist agents in real-time problem-solving Meet and exceed KPIs as outlined in the Contact Centre KPI scorecard CSAT AHT Shrinkage Attrition Rostering Absenteeism Handle customer complaints in line with company guidelines Qualifications Experience Minimum 2 years of documented Team Lead Supervisor experience in a contact centre environment Strong understanding of team performance metrics CSAT AHT Shrinkage Attrition Rostering Absenteeism Excellent communication leadership and coaching skills Ability to handle escalations manage workflows and drive team perform Note Aviation Indeed does not charge any fees for interviews or recruitment from candidates Report any fraudulent incident to info aviationindeed com

  • Customer Service Professional

    2 weeks ago

    Surat, Gujarat, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000

    Job DescriptionWe are seeking a highly skilled customer service professional to join our team. As a key member of our organization, you will be responsible for delivering exceptional support to our customers across the country.Provide first-line support to customers on general enquiries, product information and servicesUtilize daily interactions to identify...

  • Financial Services Taxation Supervisor

    2 weeks ago

    Surat, Gujarat, India beBeeTaxation Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job Title: Financial Services Taxation SupervisorThe Financial Services Taxation Supervisor will oversee the preparation and detailed review of complex client tax returns, focusing on Hedge Funds, Private Equity, and Fund of Funds. This role requires a deep understanding of international tax laws and regulations, with experience in managing teams to ensure...

  • Customer Service Manager

    2 weeks ago

    Surat, Gujarat, India beBeeFrontDesk Full time ₹ 1,04,000 - ₹ 1,30,878

    Job SummaryWe are seeking an experienced and skilled Front Desk Supervisor to join our team. As a key member of our front office, you will be responsible for ensuring the smooth operation of the desk during assigned shifts.Main Responsibilities:Supervise front desk staff to ensure efficient operation during assigned shiftsCommunicate effectively with staff...

  • Customer Service Executive

    2 days ago

    Surat, Gujarat, India Royal Staffing Services Full time ₹ 33,500 - ₹ 40,000 per year

    Shift Job (8 Hours)SuratGujaratIndiaCustomer Service Executive - SuratJob DescriptionWe Are Hiring – Customer Service ExecutiveRequirements: Graduate, 1+ Yr CS/Sales Exp. (Intl. BPO preferred)Excellent English | Rotational Shifts/Offs | Immediate JoinersLocation: SuratSkills: Customer Handling, Upselling/Cross-Selling, Communication, Problem Solving,...

  • Customer Service Manager-support Services-customer Service

    1 week ago

    Surat, Gujarat, India Kotak Mahindra Bank Full time

    Job Category KMBL Degree Level Bachelor s Degree Customer Service Manager - Support Services-Customer Service Job Role End to End Resolution of Requests Complaints escalations received from the customers regulators and senior Management with quality communication within the defined Turn around time Preparing weekly Fortnight and Monthly MIS ...

  • Customer Service Executive

    6 days ago

    Surat, Gujarat, India Seven Consultancy Full time

    JOB DETAILS Managing a team of representatives offering customer supportOverseeing the customer service processResolving customer complaints brought to your attentionCreating policies and proceduresPlanning the training and standardization of service deliverySelecting and hiring new staffMonitoring the work of individual representatives and of the...

  • Customer Service Executive

    2 weeks ago

    Surat, Gujarat, India Seven Consultancy Full time

    JOB DETAILS Managing a team of representatives offering customer supportOverseeing the customer service processResolving customer complaints brought to your attentionCreating policies and proceduresPlanning the training and standardization of service deliverySelecting and hiring new staffMonitoring the work of individual representatives and of the...

  • Customer Service Representative

    1 week ago

    Surat, Gujarat, India ZORKO Limited Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role DescriptionThis is a full-time on-site role for a Customer Service Representative located in Surat. As a Customer Service Representative at ZORKO Limited, you will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Daily tasks include answering customer calls,...

  • Customer Service Professional

    5 days ago

    Surat, Gujarat, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

    Customer Service ProfessionalJob Summary:We seek an exceptional Customer Service Professional to manage and coordinate service requests, liaise with partners, and ensure timely and effective resolution of customer issues.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Maintain accurate and detailed...

  • Customer Service Representative

    5 days ago

    Surat, Gujarat, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 15,00,000

    Customer Service RepresentativeThe Customer Service Representative plays a vital role in ensuring customer satisfaction and delivering exceptional service. As a key member of our team, you will be responsible for providing timely and effective support to our customers, addressing their concerns and resolving issues promptly.Responsibilities:Respond to...