Customer Service Onboarding Manager

3 days ago


Surat, Gujarat, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 80,00,000
Job Title:

We are seeking an experienced professional to manage customer service and onboarding across multiple systems.

Key Responsibilities
  • Customer Inquiries: Respond to customer inquiries via email, phone, and chat in a timely and effective manner.
  • Collaboration: Work closely with sales and technical teams to ensure seamless onboarding experiences for customers.
  • Troubleshooting: Identify and resolve issues promptly, providing customers with timely solutions.
Requirements:
  • Experience: Proven experience in customer service and onboarding, with a strong understanding of both frontend and backend systems.
  • Communication Skills: Excellent communication skills, with the ability to effectively communicate with customers, sales teams, and technical teams.
  • Technical Skills: Proficiency in MS Office and customer service tools, with knowledge of CRM systems a plus.
Benefits:
  • Ongoing Training: Opportunities for ongoing training and development to enhance your skills and knowledge.
  • Collaborative Environment: Work in a collaborative environment with a team of professionals who share your passion for delivering exceptional customer experiences.

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