
Facilities Operations Manager
5 days ago
The role of an Administrative Coordinator involves overseeing customer complaints, scheduling appointments, tracking expenses, and escalating management for CAM/WAP queries.
Responsibilities include maintaining accurate documentation, ensuring timely monthly reconciliations, coordinating with teams to resolve customer issues, and preparing consumables and consumption details.
- Process bills and ensure timely reconciliations.
- Coordinate with teams to resolve customer issues in a timely and qualitative manner.
- Track project expenses, prepare maintenance budgets, and monitor budget vs. actuals.
- Prepare consumables and consumption details on a monthly basis.
- Maintain all documentation and ensure compliance with audit requirements.
- Prepare and maintain systems AMC, warranties, and condominium handover folders.
- Ensure smooth client interaction, address complaints, and maintain detailed records.
- Prepare PM work schedules and ensure follow-through for relevant sites.
- Distribute customer complaints to frontend personnel and ensure resolution within TAT.
- Arrange customer availability and support frontend personnel in attending to complaints.
- Handle all customer correspondence and provide timely updates.
- Track project learnings and submit reports to the Head of Department for analysis.
- DEE or BE Electrical degree
- High integrity, commitment, and honesty
- Excellent communication skills and technical aptitude
- Analytical mindset to generate insights from reports
- Strong adherence to processes and systems
- Result Orientation
- Efficiency Orientation
- Customer Focus
- Team Working
- Integrity
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