Regional Healthcare Director
2 weeks ago
Lead Clinician Position
We are seeking a highly skilled and experienced leader to oversee the operations of our clinics in North Zone.
The successful candidate will be responsible for ensuring the overall development, performance, and maintenance of the clinics' operations to achieve maximum efficiency, quality, patient experience, and revenue.
- Strategic Planning & Business Development:
- Develop and implement strategic plans to achieve business goals and objectives.
- Drive sales and local marketing efforts across all allotted clinics.
- Work on business development for North Zone to onboard like-minded partners and business associates.
- Clinical Operations & Quality Assurance:
- Establish full compliance on all clinical processes to be followed by individual team members in clinics.
- Enforce standard operating procedures to optimize resources and their productivity.
- Maintain high-quality standards throughout the clinics.
- Conduct regular inspections, monitor cleanliness, and maintenance.
- Oversee day-to-day operations, ensuring efficient and high-quality patient care.
- Conduct monthly audits on processes and clinical upkeep.
- Ensure patient counselors oversee housekeeping staff to maintain a clean and hygienic environment in the clinic.
- Stay updated about process additions or changes to improve clinic operations and guide the team.
- Collaborate with relevant clinical stakeholders to bridge the gap in clinical achievements by the doctors.
- Patient Experience & Relationship Management:
- Ensure the team provides best patient experience throughout the patient journey to build long-term relationships.
- Work closely with patient counselors to provide guidance on patient interactions, operational processes, and overall patient satisfaction.
- Collaborate with Clinic Heads and patient counselors to ensure effective communication and patient care coordination.
- Team Leadership & Development:
- Manage Clinic Heads/Center Managers, doctors, front desk/patient counselors, and housekeeping staff.
- Establish effective communication channels, set performance expectations, conduct performance evaluations, and provide ongoing coaching and development opportunities.
- Foster a positive and collaborative work environment, promoting teamwork and professional development.
- Mentor and groom Clinic Heads on people management and building a pipeline of leaders.
- Encourage a culture of continuous learning and professional development within the clinic team.
- Data Analysis & Performance Improvement:
- Understand and analyze data and dashboards provided on revenue metrics, clinical, and patient experience metrics.
- Identify areas of improvement and implement necessary changes.
Key Requirements:
To succeed in this role, you should have:
- Bachelor's degree in any field, MBA preferred.
- Proven experience in clinic or healthcare or retail store management.
- Ability to build and maintain positive relationships with internal and external stakeholders.
- Strong financial management skills.
- Excellent communication and interpersonal skills.
- Ability to make sound decisions under pressure and resolve conflicts effectively.
About Our Organization
We are a leading provider of spine care services in India. We are committed to redefining spine care by blending clinical excellence, intelligent systems, and strong operational discipline. Our mission is to provide the best possible outcomes for our patients, and we are looking for talented individuals who share our passion for delivering exceptional care.
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