International Customer Relations Specialist

16 hours ago

Hubli, Karnataka, India beBeeService Full time ₹ 40,00,000 - ₹ 70,00,000

Global Service Advocate

We are seeking a highly skilled and customer-focused professional to join our international support team.

  • Provide top-notch service to customers worldwide, ensuring exceptional satisfaction by resolving queries, handling complaints, and delivering timely solutions in a professional manner.
  • Handle inbound and outbound customer communication via email, chat, and phone for international customers in English.
  • Resolve customer inquiries related to products, services, orders, and payments with accuracy and efficiency.
  • Maintain a positive, empathetic, and professional attitude towards customers at all times.
  • Update customer records and interactions in CRM systems accurately and timely.
  • Collaborate with internal teams (Sales, Technical, Logistics) to resolve customer issues effectively.
  • Monitor customer feedback and report recurring issues to management for process improvement.
  • Meet individual and team performance metrics, including response time, customer satisfaction score (CSAT), and resolution time.
Requirements:
  • Bachelor's degree in any discipline.
  • Excellent written and spoken English communication skills.
  • Previous experience in customer service, preferably in an international BPO or shared service environment.
  • Good computer skills, including MS Office and CRM software.
  • Ability to handle stressful situations calmly and professionally.
  • Strong problem-solving skills and attention to detail.

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