
Luxury Hospitality Leader
4 days ago
The Executive Housekeeper will be responsible for setting and maintaining the highest standards of cleanliness, presentation, and maintenance across all properties.
- Develop housekeeping policies, procedures, and checklists to standardise practices across all properties.
- Conduct regular property audits, including snag lists for guest spaces, back-of-house, and public areas.
- Advise on best practices, process flows, resource allocation, and vendor management.
- Review daily, weekly, and monthly housekeeping schedules from each unit to ensure efficiency.
- Collaborate with Engineering and Operations teams to address maintenance issues.
- Monitor housekeeping performance to optimise manpower, inventory control, and chemical usage.
- Support recruitment, on-boarding, and training of facility staff.
- Analyse member and guest feedback related to housekeeping and initiate corrective measures.
- Proven expertise in managing housekeeping operations in luxury hotels or premium lifestyle clubs.
- Strong eye for detail, identifying discrepancies in upkeep and maintenance.
- Excellent leadership and coaching skills to influence unit-level teams.
- Proficiency in snag list creation and follow-up tracking tools.
- Strong coordination skills across multiple properties, prioritising tasks effectively.
- Proficiency in vendor management, cost optimisation, and sustainable cleaning solutions.
- Bachelor's degree in Hotel Management or related field.
- 8–12 years' experience in housekeeping leadership within luxury hospitality.
- Multi-property or corporate-level experience preferred.
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