Endpoint Optimization Specialist

14 hours ago

Bengaluru, Karnataka, India beBeeNexthinkAdministrator Full time ₹ 12,00,000 - ₹ 25,00,000

Job Title:

Nexthink Platform Administrator

Role Summary:

We are seeking a highly skilled Nexthink administrator to join our team. The successful candidate will be responsible for the architecture, administration, and optimization of Nexthink platform services across the enterprise.

Key Responsibilities:

  • Serve as the primary administrator for the Nexthink platform, including deployment, configuration, integration, and ongoing maintenance.
  • Manage the creation and tuning of Nexthink campaigns, remote actions, dashboards, alerts, and investigations.
  • Monitor Nexthink health, collector distribution, agent deployment, and version control.
  • Collaborate with IT operations to align platform configurations with enterprise policies and performance goals.

Digital Employee Experience & Analytics:

  • Analyze Nexthink data to detect and resolve issues impacting end-user experience (latency, crashes, software errors, login times, etc.).
  • Design and publish dashboards that provide visibility into user experience KPIs and IT service performance.
  • Identify trends and proactively recommend solutions to improve endpoint stability and performance.

Automation & Remediation:

  • Build and maintain Remote Actions to automate routine maintenance, patch validation, compliance checks, and self-healing capabilities.
  • Collaborate with EUC and security teams to implement real-time remediation strategies for endpoint anomalies and incidents.

Collaboration & Integration:

  • Work with endpoint management teams (Intune, SCCM, Jamf) to ensure complementary use of Nexthink for visibility and remediation.
  • Support integrations with ITSM platforms (ServiceNow, BMC) to trigger workflows and incident response based on Nexthink alerts.
  • Coordinate with cybersecurity for anomaly detection and behavior-based endpoint telemetry.

Reporting & Governance:

  • Provide regular reports and executive-level insights on digital experience metrics, compliance, and endpoint health.
  • Support audit and compliance teams by maintaining documentation and historical Nexthink data for endpoint tracking and event logging.

Requirements:

  • 5+ years of experience in end-user computing or IT operations with at least 2+ years in Nexthink administration.
  • Strong hands-on expertise with Nexthink dashboards, investigations, campaigns, remote actions, scripting (PowerShell, Python, or similar), and endpoint platforms (Windows 10/11, macOS).

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