Strategic Program Coordinator

1 month ago

Hyderabad, Telangana, India Milestone Technologies, Inc. Full time

Milestone Technologies, Inc. is a leading provider of innovative solutions, and we are seeking a highly skilled Strategic Program Coordinator to join our team in India.

As a Strategic Program Coordinator, you will play a critical role in supporting our client by delivering high-quality program-level reports on a daily, weekly, and monthly basis. Your responsibilities will include tracking program progress, analyzing performance data, and providing valuable insights to assist management in decision-making.

Utilizing tools such as ServiceNow, Zoom, and Google Docs, you will ensure accurate, timely, and actionable reporting for both internal teams and the client.

Key Responsibilities:

  • Develop and distribute daily, weekly, and monthly program reports, providing updates on project status, resource utilization, and performance metrics.
  • Track the progress of key initiatives and program milestones, ensuring alignment with Critical Service Level and KPIs, timelines, and goals.
  • Analyze data from ServiceNow and other tools to make sure the team is meeting/exceeding SLA & KPIs, Identify areas for improvement, risks, and opportunities.
  • Collaborate with internal teams and client stakeholders to gather information for custom reporting needs.
  • Prepare and present program updates in management and client meetings using Zoom and Google Docs.
  • Maintain an organized documentation system of all reports, meeting minutes, and action items.
  • Assist in the automation of reporting processes to improve efficiency and accuracy of data collection and distribution.
  • Conduct ad-hoc analysis and support program reviews to provide insights on program performance and recommendations for optimization.

Requirements:

  • Bachelor's degree in business administration, Program Management, Data Analysis, or a related field.
  • 5-8 years of experience as a Program Analyst, Business Analyst, or in a similar role.
  • Strong proficiency in ServiceNow for tracking and reporting program metrics.
  • Skilled in Google Docs for document management and reporting and Zoom for virtual communication.
  • Understanding of business priority, urgency, and their impacts on operations.
  • Excellent organizational skills with the ability to manage multiple reporting schedules.
  • Analytical mindset with strong problem-solving skills and attention to detail.
  • Ability to work effectively in a fast-paced environment, meeting strict deadlines.
  • Familiarity with IT service management (ITSM) frameworks is a plus.
  • Must be fluent in English.

The estimated salary for this position is $55,000 - $70,000 per annum, depending on experience and qualifications.

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