Retention Strategist

16 hours ago


Agra, Uttar Pradesh, India beBeeCustomer Full time ₹ 80,00,000 - ₹ 1,20,00,000

We are seeking a skilled Customer Retention Specialist to join our team. In this role, you will play a pivotal part in driving customer satisfaction and loyalty.

Key Responsibilities
  • Manage customer retention through effective communication, issue resolution, and process improvements.
  • Identify and resolve issues promptly to prevent churn and improve overall customer satisfaction.
  • Collaborate with internal teams to implement process improvements that enhance the overall customer experience.
  • Develop strong relationships with customers by understanding their needs and providing personalized support.
  • Analyze data to identify trends and areas for improvement in customer retention strategies.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex data and identify areas for improvement.
  • Strong problem-solving and conflict resolution skills.
  • Knowledge of customer relationship management software and tools.
  • Proven track record of success in customer retention or a related field.


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