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Digital Collections Specialist

1 month ago


Bareilly, Uttar Pradesh, India FatakPay Full time
About the Role

FatakPay is seeking a skilled Digital Collections Specialist to join our team in Mumbai. As a key member of our digital debt collection team, you will be responsible for managing digital outreach campaigns, creating targeted strategies to recover delinquent loans, and optimizing campaign performance.

Key Responsibilities
  • Digital Debt Collection: Manage digital outreach campaigns using SMS, WhatsApp, email, IVR, and in-app notifications to recover delinquent loans.
  • Performance Campaign Management: Use performance marketing tools to drive repayment behavior, including automated triggers and reminders, and monitor the effectiveness of campaigns.
  • Technology and Tools: Work with CRM systems to segment customer data, create customized communication plans, and leverage conversational bots and AI-based tools for automated follow-ups and customer interaction.
  • Data Analysis and Reporting: Analyze customer behavior and repayment trends to improve communication strategies, generate regular performance reports, and provide actionable insights.
  • Collaboration: Coordinate with legal, field recovery, and compliance teams for specific customer cases and work closely with marketing and tech teams to enhance digital collection processes.
Requirements
  • Experience: Minimum 2 years in digital collections, performance marketing, or related roles in financial services.
  • Education: Graduate in any discipline.
  • Technical Skills: Proficiency in tools for SMS/WhatsApp campaigns, IVR systems, and in-app notifications, familiarity with CRM platforms, and basic Excel skills for data analysis.
  • Analytical and Communication Skills: Strong ability to analyze data and derive actionable insights, fluent in English and regional languages.
About FatakPay

FatakPay offers a competitive salary and performance incentives, exposure to cutting-edge technology in fintech digital collections, opportunities for professional development and growth, and a goal-oriented, innovative, and organized work environment.