FSM Solutions Architect

3 days ago

Bengaluru, Karnataka, India beBeeExpert Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

ServiceNow Field Service Management Expert

We are seeking an accomplished ServiceNow FSM specialist with in-depth knowledge of implementing, configuring, and customizing the Field Service Management module within the ServiceNow platform.

The role involves delivering end-to-end FSM solutions, including requirement analysis, technical design, development, integration, and post-implementation support. The specialist will collaborate closely with business stakeholders, ITSM teams, and integration teams to ensure seamless deployment of FSM solutions.

  • Main Responsibilities:
  • - Lead implementation of FSM modules: Work Orders, Dispatch Console, Scheduling Optimization, Workforce & Asset Management.
  • - Develop and maintain ServiceNow scripts (Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Glide Records).
  • - Customize and configure Service Portal widgets using AngularJS, Jelly, and HTML/CSS.
  • - Design and execute third-party integrations (REST/SOAP APIs, IntegrationHub, eBonding, Service Graph).
  • - Collaborate with cross-functional teams to gather requirements, prepare technical specifications, and implement scalable FSM solutions.
  • - Conduct workshops, UAT sessions, and training to drive adoption and ensure solution alignment with business processes.
  • - Maintain platform performance, security, and compliance in accordance with best practices.
  • - Provide go-live support, defect triaging, and post-implementation stabilization.

Requirements:

  • Desirable Skills:
  • - Experience with ServiceNow ITOM or CMDB integration.
  • - Familiarity with Now Assist / AI capabilities in FSM.
  • - Exposure to Mobile App configuration and offline capabilities.

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