ServiceNow FSM Solutions Architect

1 day ago

Bengaluru, Karnataka, India beBeeFieldServiceManagement Full time ₹ 18,00,000 - ₹ 23,00,000
Job Summary

We are seeking a highly skilled ServiceNow Field Service Management Expert with specialized experience in the design, implementation and optimization of FSM solutions.

Key Responsibilities:
  • FSM Architecture & Implementation
    • Lead end-to-end design and technical delivery of scalable and performant FSM solutions using out-of-the-box and custom components.
    • Configure and extend core FSM capabilities including Work Orders, Tasks, Skills Management, Dispatch Console, Territories, Crew Scheduling and Asset Management.
    • Set up and optimize mobile configurations including offline capabilities.
  • Technical Development
    • Develop complex scripts using JavaScript and the Glide API for Business Rules, Script Includes, UI Actions and Client Scripts.
    • Implement FSM workflows using Flow Designer or legacy Workflow Editor.
    • Customize and manage FSM data models including location, product models, installed assets, labor, parts and travel time.
    • Build custom dashboards and reporting using Performance Analytics.
  • Integrations
    • Design and implement robust integrations with ERP, CRM and IoT systems using REST/SOAP APIs and IntegrationHub.
    • Enable real-time updates between field technicians and back-office systems.
  • Leadership & Governance
    • Provide technical direction and mentorship to ServiceNow developers and admins.
    • Review code and configurations for performance, security and platform best practices.
    • Engage in sprint planning, estimation, technical workshops and solution reviews.
    • Act as the primary technical contact for internal stakeholders and clients.
  • Quality Assurance & Optimization
    • Drive unit testing, UAT support and production deployment readiness.
    • Continuously optimize FSM features based on user feedback and analytics.
    • Ensure compliance with platform governance, coding standards and change management policies.

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