Technical Support Specialist
2 weeks ago
About the Role:
We are seeking a skilled Technical Support Specialist to join our team at FIS. As a Technical Support Specialist, you will be responsible for providing level 1 and level 2 support for client-facing systems and applications, including mainframes, Tandems, switches, networks, processor links, ATMs, servers, windows, UNIX, Linux, and internet applications.
Key Responsibilities:
- Monitoring hub for tandem device support for switches, processors, bank transactions, and POS debit/credit for banks and credit unions.
- Notifying clients via email/phone call for host issues.
- Incident ticket creation and tracking.
- Responding to emails and call-originated requests, including host status, host stop/start, and turning on audits.
- Performing monitoring and operational management functions for associated hardware and software within a 24x7 processing environment.
Requirements:
- Experience in Alert Center, SNOW, and NICE.
- Knowledge of clients' objectives/business priorities and FIS' role in achieving them.
- Ability to effectively use production control tools and resources, encompassing mainframe, open system processing, processor link/Connex software, ATMs, environments.
- Excellent customer service skills that build high levels of customer satisfaction for internal and external customers.
- Excellent analytical, decision-making, problem-solving, team, and time management skills.
About FIS:
FIS is a global leader in financial services technology, and we are committed to providing our employees with opportunities for growth and development. We are an equal opportunities employer and welcome applications from diverse candidates.
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