Hardware Asset Manager and Configuration Expert

1 week ago

Jamnagar, Gujarat, India beBeeConfiguration Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Title:

A crucial position has opened for an experienced Hardware Asset Management (HAM) and CMDB Specialist to drive the enhancement of our organization's asset lifecycle and configuration management practices globally.

This role involves overseeing end-to-end delivery, process optimization, CMDB governance, and collaborating with internal and external stakeholders to ensure data accuracy, compliance, and performance improvement.

Key Responsibilities

  • Manage the full lifecycle of HAM and CMDB engagements, ensuring alignment with SLAs, KPIs, and service improvement initiatives.
  • Configure robust identification and reconciliation rules to maintain reliable CMDB data integrity.
  • Monitor CMDB health and proactively resolve data conflicts between authoritative sources.
  • Develop and maintain standard Configuration Items (CIs), CI relationships, and classification schemas in line with business needs.
  • Create and enhance application maps using ServiceNow Service Mapping.
  • Configure MID Servers for integrations and data synchronization.
  • Customize ServiceNow environments including scripting, automation, and module configuration.
  • Design and manage reports and dashboards to support decision-making and transparency.
  • Identify and implement opportunities for continuous service improvement.
  • Define, improve, and manage periodic audit and verification processes for asset data.
  • Conduct regular stakeholder engagements and meetings to communicate status, issues, and opportunities.

Required Skills and Qualifications

  • At least 3 years of experience in this field.
  • Strong expertise in ServiceNow HAM and CMDB modules.
  • Proven ability to drive operational excellence in IT asset and configuration management.
  • Deep understanding of CMDB architecture, CI types, and dependency mapping.
  • Experience handling large-scale data integration and reconciliation tasks.
  • Excellent documentation and process design skills.
  • Strong communication and stakeholder management abilities across global teams.

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