Order Management Specialist

1 day ago

Kolkata, West Bengal, India beBeeServiceNow Full time ₹ 1,80,00,000 - ₹ 2,50,00,000

Role Overview

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This position involves working on a core ServiceNow transformation program focused on Order Management and Delivery processes. We are looking for an experienced professional to join our team in delivering enhancements and improving existing designs.

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Key Responsibilities:

  • Develop enhancements identified during UAT and review existing designs for improvements.
  • Implement ServiceNow OM and CSM solutions, including simple and complex order capture and orchestration, integrations with third-party tools, and collaboration with ServiceNow Architect and tech leads to design and implement best-practice ServiceNow solutions.
  • Ensure solutions align with platform standards and minimize customizations.

Required Skills and Qualifications:

  • Strong hands-on experience in ServiceNow development (6+ years total, 3+ years in Order Management).
  • Good knowledge of ServiceNow modules: CSM, ITSM, SPM.
  • Strong expertise in CSDM.
  • Deep understanding of Workspaces, UI Builder, Flow Designer.
  • Proficiency with integrations (scripted APIs, Integration Hub).
  • Excellent knowledge of ServiceNow platform and core features (CMDB, applications, shared capabilities).
  • Practical experience in portal management & customization.
  • Strong experience in Service Catalog definition and setup.
  • Ability to design, prototype, and transform ideas into ServiceNow solutions.

Professional Skills:

  • Strong problem-solving and analytical skills.
  • Experience collaborating with architects, BAs, and tech leads.
  • Capable of translating user stories into ServiceNow features with minimal customization.

Soft Skills:

  • Fluent English with excellent communication skills (ability to explain complex topics to non-IT stakeholders).
  • Fast learner with proactive attitude.
  • Strong teamwork skills – able to support and collaborate when challenges arise.

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