Customer Service Specialist

18 hours ago

Kolkata, West Bengal, India beBeeOrder Full time ₹ 5,00,000 - ₹ 10,00,000

Secure Your Dream Job in Order Management

Job Overview

Are you a customer service enthusiast looking for a challenging role? Do you have excellent communication and problem-solving skills? If yes, we have the perfect opportunity for you.

Key Responsibilities
  • Manage and resolve customer inquiries related to orders, including tracking, shipping, and delivery issues.
  • Provide exceptional customer service via phone, email, and chat, ensuring timely and accurate resolutions to customer queries.
  • Investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers.
  • Communicate with internal teams to resolve order-related issues.
  • Analyze and resolve complex customer complaints, escalating issues to management as necessary.
  • Identify areas for process improvement and suggest solutions to enhance customer satisfaction and order management efficiency.
Requirements
  • 1-2 years of customer service experience, preferably in Order Management.
  • Excellent communication skills, problem-solving, and analytical skills.
  • Strong attention to detail and ability to multitask.
  • Proficiency in Microsoft Office.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Fluency in English (written and verbal) is required.
Interview Information
  • Interview Date: Given Date.
  • Reporting Time: 09:30 AM till 11:00 AM.
  • Round 1 - Aptitude Assessment (10:00 AM to 12:00 PM).
  • Round 2 - Ops Screening Face-to-Face Interview (12:30 PM to 04:00 PM).

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