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Chief Customer Experience Officer
2 weeks ago
Job Title
">As a Technical Support Lead, you will oversee the day-to-day operations of our technical support team ensuring seamless customer interactions and efficient issue resolution. Your leadership skills will drive team performance, motivating individuals to deliver exceptional results.
">Key Responsibilities
">- Lead and mentor a high-performing technical support team to achieve performance goals.
- Ensure timely resolution of customer inquiries, technical issues, and escalations.
- Optimize resource allocation to meet SLAs and enhance productivity.
- Develop and implement quality assurance measures to maintain service excellence.
- Collaborate with cross-functional teams to resolve complex issues and improve offerings.
- Monitor KPIs, analyze trends, and generate performance reports to inform business decisions.
Requirements
">- Bachelor's degree in computer science, information technology, or related field.
- 5+ years of experience in technical support, with at least 2 years in a leadership role.
- Strong troubleshooting skills across software, hardware, and network issues.
- Advanced proficiency in SQL and Microsoft Office (Excel, Word, PowerPoint).
- Excellent communication and interpersonal skills to inspire and guide teams.
What We Offer
">- Opportunity to lead a high-performing technical support team.
- Chance to drive digital transformation and innovation within the organization.
- Collaborative work environment with cross-functional teams.
- Professional development opportunities to enhance skills and knowledge.
