Residential Operations Director

1 day ago

Amrāvati, Maharashtra, India beBeeLeadership Full time ₹ 60,00,000 - ₹ 1,20,00,000

Job Title:

About Us:

We offer industry-immersive business education where classes are led by top industry leaders and practitioners.

Role Overview:

You will lead the hostel operations team, manage key external vendors, and act as the central point of contact for all student and parent-related concerns around accommodation.

Key Responsibilities:

  • Develop and drive the overall hostel operations strategy from move-ins to daily services to escalations.
  • Lead a team of hostel managers, support staff, and vendor coordinators to ensure smooth student-friendly operations.
  • Collaborate with the Programme Director and Parent Affairs Team to align hostel policies with institutional goals.
  • Act as the primary escalation point for student and parent concerns related to residential life.
  • Maintain proactive transparent communication with parents especially in sensitive or emergency situations.
  • Build confidence and trust across all stakeholder groups through consistent delivery and empathetic engagement.
  • Oversee all third-party vendors and partners involved in housekeeping security food and maintenance.
  • Review and approve SOPs incident reports safety checks compliance protocols.
  • Champion a positive residential culture inclusive respectful and aligned with student well-being.
  • Design initiatives to gather feedback address grievances efficiently and continuously improve the residential experience.
  • Collaborate with student councils or committees where needed to foster a collaborative campus environment.
  • Presentation regular reports on hostel performance grievances service levels and student satisfaction.
  • Track KPIs and use data-driven insights to improve processes and policies.
  • Maintain proper documentation and ensure regulatory compliance related to hostel facilities.

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