MICE Operations Coordinator
3 weeks ago
MICE Job Description:
We are seeking a highly skilled and motivated MICE Operations Coordinator to join our team at Nexus Jobs.
Key Responsibilities:
- Provide exceptional sales and client services, including taking ownership of the sales process and addressing client queries and concerns.
- Cross-sell and promote various destinations and products offered by the travel agency, preparing proposals and quotes, and coordinating with product and sales teams.
- Advise clients on suitable products and services based on their requirements, building relationships with existing clients and addressing any complaints.
- Assist with monitoring service providers to ensure the delivery of high-quality services, conducting site inspections of hotels, restaurants, and other venues, coordinating booking requests with the operations team, and updating the department database.
- Provide administrative support and ensure smooth departmental functioning, assisting with bookings for special services, conducting online research, preparing contracts and invoices, and contributing to the enhancement of MICE products and services.
Requirements:
- Strong communication and interpersonal skills, with the ability to build relationships with clients and colleagues.
- Excellent problem-solving and time management skills, with the ability to work under pressure and meet deadlines.
- Knowledge of the MICE industry and its products and services, with the ability to advise clients on suitable options.
- Experience in sales, marketing, or customer service, with a proven track record of achieving sales targets and providing exceptional client service.
- Ability to work independently and as part of a team, with a flexible approach to working hours and a willingness to travel.
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