
Destination Travel Coordinator
9 hours ago
At American Express, our culture is built on a legacy of innovation and leadership. We strive to deliver exceptional travel experiences that exceed customer expectations.
As a Travel Counselor, you will be part of a dynamic team that supports the well-being of our customers, communities, and colleagues.
Your voice and ideas will matter, your work will make an impact, and together, you will help us define the future of travel experiences.
Key Responsibilities:
- Work with Global Distribution Systems (GDS) to action Passenger Name Records (PNRs), issue refunds, and drive hotel & car invoices.
- Read and interpret fare rules in GDS, fare sheets, and apply them while issuing tickets.
- Ensure Service Level Agreement (SLA) adherence and resolve queries from markets.
- Maintain excellent quality and high productivity while being flexible to work in a 24/7 environment.
- Understand and consistently exceed customer expectations whilst ensuring effective teamwork.
Qualifications:
Graduate with 2-3 years of experience in the travel industry. Degree/Diploma in Travel - Air Fares & Ticketing required.
Benefits:
- Competitive base salaries and bonus incentives.
- Support for financial-well-being and retirement.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working model and generous paid parental leave policies.
- Free access to wellness centers and confidential counseling support.
- Career development and training opportunities.
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