Strategic Operations Manager

1 day ago


Delhi, Delhi, India beBeeOperations Full time ₹ 15,00,000 - ₹ 20,00,000
Job Title

Lead Operations Specialist responsible for managing a team of professionals to achieve exceptional performance and customer satisfaction.

Key Responsibilities
  • Supervise and lead a group of Team Leads and associates to meet all Service Level Agreements (SLAs) relative to any and all functions in the Department
  • Maintain daily, weekly, and monthly production reports
  • Drive customer experience metrics
  • Meet all key SLAs and Key Performance Indicators (KPIs)
  • Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting, and special projects
  • Provide recommendations for strategies and process improvements to add value to teams and clients
  • Coordinate with other internal support teams to ensure seamless production by the operations team
Requirements
  • Good analytical and logical skills
  • Good knowledge of Microsoft Office
  • Team leading skills
  • Mentoring and motivating skills
  • Coaching and feedback skills
  • Positive attitude
  • Flexibility to work in shifts
  • Confident
  • Energetic and enthusiastic
Benefits

Disclaimer: We follow a fair, transparent, and merit-based hiring process. Beware of fraudulent offers and always verify through our official channels or email addresses.

Contact Information

Reena Baldota



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