
Strategic Operations Manager
1 day ago
Lead Operations Specialist responsible for managing a team of professionals to achieve exceptional performance and customer satisfaction.
Key Responsibilities- Supervise and lead a group of Team Leads and associates to meet all Service Level Agreements (SLAs) relative to any and all functions in the Department
- Maintain daily, weekly, and monthly production reports
- Drive customer experience metrics
- Meet all key SLAs and Key Performance Indicators (KPIs)
- Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting, and special projects
- Provide recommendations for strategies and process improvements to add value to teams and clients
- Coordinate with other internal support teams to ensure seamless production by the operations team
- Good analytical and logical skills
- Good knowledge of Microsoft Office
- Team leading skills
- Mentoring and motivating skills
- Coaching and feedback skills
- Positive attitude
- Flexibility to work in shifts
- Confident
- Energetic and enthusiastic
Disclaimer: We follow a fair, transparent, and merit-based hiring process. Beware of fraudulent offers and always verify through our official channels or email addresses.
Contact Information
Reena Baldota
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