Manager, Operations

ABOUT TIDEAt Tide we are building a finance platform designed to save small businesses time and money We provide our members with business accounts and related banking services but also a comprehensive set of connected administrative solutions from invoicing to accounting Launched in 2017 Tide is now used by over 1 million small businesses across the world and is available to UK Indian and German SMEs Headquartered in central London with offices in Sofia Hyderabad Delhi Berlin and Belgrade Tide employs over 1 800 employees Tide is rapidly growing expanding into new markets and always looking for passionate and driven people Join us in our mission to empower small businesses and help them save time and money ABOUT THE ROLEAs an Operations Manager QR Partnerships you ll play a pivotal role in driving operational excellence and ensuring seamless collaboration within our partnerships framework This role provides an opportunity to lead key operational initiatives optimize processes and deliver actionable insights that support the growth of our QR partnerships You ll work with large data sets to generate insights enhance reporting efficiency and develop robust dashboards With a focus on strategic problem-solving you ll oversee operations while collaborating with internal and external stakeholders to drive impactful outcomes We are a dynamic and passionate team that thrives on solving complex problems To succeed in this role you ll need strong analytical skills attention to detail and the ability to manage multiple priorities effectively Taking ownership of operational processes to support the QR partnerships team in achieving strategic goals Managing and optimizing workflows for seamless collaboration and timely execution of partnership deliverables Analyzing and interpreting large data sets to generate actionable insights and inform decision-making Developing maintaining and refining dashboards with detailed performance metrics and visualizations for the QR partnerships Identifying opportunities to streamline data management reporting and analysis processes Leveraging Advanced Excel SQL and data visualization tools to create insightful reports and dashboards that guide strategic decisions Acting as a liaison between technical and non-technical stakeholders ensuring clarity and alignment on operational initiatives Utilizing tools like Looker Studio to enhance data visualization and reporting capabilities WHAT WE ARE LOOKING FOR Bachelor s or Master s degree in Business Data Science or a related field Proven 4 - 7 years experience in operations management preferably within the fintech space Strong analytical skills with the ability to interpret complex data sets Proficiency in data analysis tools and software e g Excel SQL Looker etc Experience with dashboarding and MIS development Excellent communication and interpersonal skills Ability to work in a fast-paced and dynamic environment Strong problem-solving skills and attention to detail WHAT YOU WILL GET IN RETURN Competitive salary Self Family Health Insurance Term Life Insurance OPD Benefits Mental wellbeing through Plumm Learning Development Budget 15 days of Privilege leaves 12 days of Casual leaves 12 days of Sick leaves 3 paid days off for volunteering or L D activities Stock Options TIDE IS A PLACE FOR EVERYONEAt Tide we believe that we can only succeed if we let our differences enrich our culture Our Tideans come from a variety of backgrounds and experience levels We consider everyone irrespective of their ethnicity religion sexual orientation gender identity family or parental status national origin veteran neurodiversity or differently-abled status We celebrate diversity in our workforce as a cornerstone of our success Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives We are One Team and foster a transparent and inclusive environment where everyone s voice is heard At Tide we thrive on diversity embracing various backgrounds and experiences We welcome all individuals regardless of ethnicity religion sexual orientation gender identity or disability Our inclusive culture is key to our success helping us build products that meet our members diverse needs We are One Team committed to transparency and ensuring everyone s voice is heard You personal data will be processed by Tide for recruitment purposes and in accordance with