Senior Executive
1 month ago
We are seeking a highly motivated and skilled Senior Executive - Customer Retention Specialist to join YaClass.
The ideal candidate will be responsible for supporting our customer retention department, which is primarily focused on maintaining and increasing customer loyalty and contract renewals.
Key Responsibilities:
- Client Relationship Management: Build and maintain strong relationships with existing clients to understand their needs and challenges.
- Retention Strategy Development: Develop and implement strategies for client retention and renewal, analyzing customer behavior and feedback to enhance experience.
- Sales Forecasting: Utilize data analytics to forecast renewal outcomes and identify potential retention risks among clients.
- Cross-Functional Collaboration: Work closely with the Academic Coordination team to align efforts and improve customer satisfaction.
- Account Management: Oversee accounts and ensure successful resolution of any issues to promote long-term engagement and attainment of set revenue goals.
- Negotiation: Handle renewal negotiations to secure contracts effectively while ensuring client satisfaction and profitability.
- Performance Analysis: Monitor retention metrics and provide reports and insights to senior management on performance, trends, and opportunities for improvement.
- Training and Support: Provide training and support to junior staff in retention tactics and customer engagement strategies.
Skills:
- Strong interpersonal and communication skills
- Ability to analyze market trends and customer data
- Negotiation and conflict resolution skills
- Proficiency in CRM software and analytics tools
- Strategic thinking and problem-solving abilities
- Customer-centric approach
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field (Master's preferred)
- Several years of experience in business development, sales, or account management, with a focus on retention
- Proven track record of meeting or exceeding retention and renewal targets
- Familiarity with the specific industry YaClass operates in
Additional Details:
- Employees are expected to work any five days of the week according to the scheduled roster.
- Since this is an individual contributor role, each executive is responsible for following up with their customers, even on weekends or holidays.
- Flexibility in work schedules is preferred for this role.
This role offers a competitive salary of ₹5,00,000 per annum, flexible working hours, and a comprehensive benefits package. If you are a driven and results-oriented professional looking to make a meaningful impact in customer retention, we encourage you to apply.
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