Fulfillment Experience Coordinator

5 days ago

Gurgaon, Haryana, India beBeeGuide Full time ₹ 8,00,000 - ₹ 14,00,000

Immersive Tour Experience

We are seeking skilled professionals to lead dynamic 90-minute in-person tours of state-of-the-art facilities. As a tour leader, you will play a crucial role in showcasing innovative technologies and processes to a diverse audience.

This position offers a unique opportunity to highlight the company's commitment to customer obsession and employee development.

Key Responsibilities

  • Conduct multiple 90-minute tours per day, providing an engaging and informative experience for visitors.
  • Manage visitor queries by responding and problem-solving inquiries.
  • Develop a deep understanding of fulfillment processes, robotics technology, and company history.
  • Effectively communicate complex technical concepts to audiences with varying levels of technical knowledge.
  • Educate visitors about employee development, safety, and well-being initiatives.
  • Ensure tour groups adhere to all safety protocols and facility regulations.
  • Respond to questions from tour participants accurately and professionally.

A Day in the Role

As a tour leader, your day will be dynamic and engaging. You'll start by reviewing the day's tour schedule and preparing necessary materials. Before each tour, you'll greet visitors, provide safety briefings, and distribute required protective equipment.

During the tours, you'll guide groups through various sections of the facility, explaining the intricate dance between human associates and robotic systems. You'll showcase how customer orders are processed, picked, packed, and shipped with incredible efficiency.

Throughout the tour, you'll weave in stories about company history, employee growth, and sustainability efforts.

Between tours, you'll have time to refresh your knowledge, update tour content, and collaborate with colleagues on our global team.

You may also participate in training sessions to enhance your skills and stay current on the latest innovations.

About the Team

Our team is passionate and dedicated to showcasing the company's innovation and commitment to customer obsession. We work closely with various departments within the facility, including operations, robotics, human resources, and sustainability teams.

Our team values creativity, continuous learning, and the ability to inspire others. As part of this team, you'll have the opportunity to contribute to the development of tour content and help shape the public's perception of the company's fulfillment operations.

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