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Customer Service Representative

1 month ago

Mira Bhayandar, India Hindustan Recruitment Full time
Job Overview

We are seeking a dynamic and enthusiastic Customer Service Executive for our International Voice operations in Bhayandar. This is a full-time position suitable for freshers who are eager to begin their career in customer service.

The role requires working efficiently through international voice processes and ensuring excellent customer interaction.

Key Responsibilities:
  • Handle inbound and outbound calls to assist international clients, resolving customer queries effectively and efficiently.
  • Utilize US Soft Collection experience to manage collections, ensuring compliance with company protocols.
  • Document and update customer records based on interactions, maintaining accurate and up-to-date records.
  • Collaborate with team members to achieve targets and improve service delivery quality continuously.
  • Provide clients with accurate information regarding product and service offerings, ensuring clarity and satisfaction.
Requirements:
  • Excellent communication skills, both verbal and written, to effectively interact with international clients (Mandatory skill).
  • US Soft Collection experience is required to manage collections in a professional manner (Mandatory skill).
  • Possess strong problem-solving abilities to address and resolve customer issues promptly and effectively.
  • Empathy towards customers to understand their concerns and provide satisfactory solutions, enhancing customer satisfaction.
What We Offer:

We offer a competitive salary of ₹250,000 per annum, commensurate with experience, along with opportunities for growth and development.

Hindustan Recruitment provides a dynamic work environment that fosters teamwork, innovation, and excellence. Our state-of-the-art facilities and cutting-edge technology ensure that you have the tools and resources needed to succeed in your role.