Customer Service Representative

4 months ago


Mira Road Mumbai Maharashtra, India The pathfinder Full time

**Key Responsibilities**:

- Provide accurate information about products and services, resolving customer issues in a timely manner.
- Assist customers with order placement, product returns, and troubleshooting.
- Maintain a high level of professionalism and empathy in all interactions.
- Document and update customer records based on interactions.
- Collaborate with other departments to resolve complex issues.
- Identify opportunities to improve customer service processes and suggest improvements.
- Stay updated on product knowledge and company policies.

**Qualifications**:

- High school diploma or equivalent; college degree preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Proficient in using customer service software, CRMs, and Microsoft Office Suite.
- Ability to handle high-stress situations calmly and effectively.
- Flexibility to work in different shifts, including weekends and holidays.

**Preferred Qualifications**:

- Experience working in a remote environment.
- Familiarity with e-commerce platforms.
- Bilingual in English and Spanish.

**Benefits**:

- Competitive salary and performance-based incentives.
- Health, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off and holiday pay.
- Opportunities for professional growth and development.
- Supportive and inclusive company culture.

Schedule:

- Monday to Friday
- Night shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person



  • Mira Road, Mumbai, Maharashtra, India votiko solutions Full time

    Do you want an international calling job on very urgent bases, don't worry Votiko help you! About the job: - Votiko is seeking a customer service representative who can interact with our customers and provide them with information to address inquiries regarding products and services. Also, you will have to deal with and help resolve any customer...


  • Mira Road, Mumbai, Maharashtra, India Azaan Travels Full time

    This is a full-time on-site role for an Customer Service Executive located in Mumbai. Responsible for providing consulting services to clients on immigration Services, Work Permits, Visas, Educational Courses, etc. **Responsibilities** - Conduct outbound calls to potential clients using provided leads - Clearly communicate information about our professional...


  • Mira Road, Mumbai, Maharashtra, India OrganoMart Full time

    **Key Responsibilities**: - Provide accurate information about products and services, resolving customer issues in a timely manner. - Assist customers with order placement, product returns, and troubleshooting. - Maintain a high level of professionalism and empathy in all interactions. - Document and update customer records based on interactions. -...


  • Mira Road, Mumbai, Maharashtra, India Champaran's Chulha Full time

    Are you a skilled communicator with a passion for customer satisfaction? Join our team at Workindia as a Customer Service Executive (Call) at our vibrant office. Role Overview: As a Customer Service Executive, you will play a crucial role in providing exceptional service to our valued customers. Your responsibilities will include: - Handling incoming calls...


  • Mira Road, Mumbai, Maharashtra, India Apogee Service Pvt. Ltd Full time

    **Designation - Senior Customer Service Associate (Voice).** **Process - Customer Service (Voice)** **Qualification - HSC** **Shifts - Rotational shifts (24/7)** **Week off-2 Rotational off** **Salary -2.4 to 4.2 Lpa** **Joining - Immediate** **Perks - Cabs facilities till hiring boundary** **Western Rail Network - Mira Road to...


  • Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    **Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...


  • Mira Road, Mumbai, Maharashtra, India Infowan Technologies Pvt Ltd Full time

    we are software development company looking customter support executives to handle various activities from sales lead generation to after sales support candiate residing nearby by mira road, preferred english should be fluent fresher also can be applied having experince in sales or tele calling willbe preferred **Job Types**: Full-time, Permanent,...


  • Mira Road, Mumbai, Maharashtra, India Al- fahad Full time

    **Job Summary**: **Key Responsibilities**: - Resolve customer queries, complaints, and issues effectively and efficiently. - Provide accurate product and service information to customers. - Maintain a high level of professionalism and build a positive rapport with customers. - Achieve customer satisfaction and service level targets. - Maintain records of...


  • Mumbai, Maharashtra, India Precise Infotech Solution Full time

    Job Title: Customer Service Representative Location: Thane West Qualifications: HSC pass or equivalent Age Limit: Up to 35 years **Job Description**: We are seeking a dedicated and motivated Customer Service Representative to join our team in Thane West. Key Responsibilities: Resolve customer issues efficiently and effectively. Maintain a high level of...


  • Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Resolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction. **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per...


  • Mumbai, Maharashtra, India Talent Corner HR Services Pvt Ltd Full time

    **Customer Service Representative (Sales Focused)** **Location**: Chowpatty, Malabar Hills, Mumbai **Type**: Full-Time **Working Hours**: 6 days a week, 8 hours a day Must have at least 2yrs of experience **Preferred Gender**: Female About the Role We are seeking a dynamic and results-driven Customer Service Representative to join our team. This role is...


  • Mira Bhayandar, India Hindustan Recruitment Full time

    Company OverviewHindustan Recruitment, established in 2020 and headquartered in Chandigarh, is a leading provider of professional staffing services including staff augmentation, human resourcing, contract hiring, and permanent hiring. Our team of recruitment experts works closely with clients across the nation. With a workforce of 11-50 employees, we pride...


  • Mumbai, Maharashtra, India Arrivia, Inc. Full time

    **Are you passionate about travel and customer service?** Join **_arrivia_**, a leading travel company, as a Customer Service Representative in our Mumbai office. In this exciting role, you'll help travelers plan their dream vacations and provide exceptional support throughout their journey. **About the Role**: As a Customer Service Representative, you'll...


  • Malad, Mumbai, Maharashtra, India Accentuate Technologies Full time

    Problem resolutionCustomer service representatives help customers resolve issues and complaints. They may try to identify the root cause of a problem and provide a solution. - Product knowledgeCustomer service representatives need to have a good understanding of the company's products and services. They may use this knowledge to answer customer questions and...


  • Chandivali, Mumbai, Maharashtra, India DA3Technologies Full time

    **Location**: **Chandivali, Mumbai, Maharashtra** **Role Description** This is a full-time on-site role for a Customer Service Representative at one of our top client in Mumbai. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. Your daily tasks will include addressing...


  • Mumbai, Maharashtra, India Jade Stays Full time

    **Job Title: Customer Service Representative - Hospitality** **Location**: Mumbai / Remote **Job Type**: Full-Time **Experience Required**: 2 Year **About Us**: At Jade Stays, we are passionate about creating unforgettable hosting experiences for our customers across our properties in Mumbai. We run Airbnb properties across Mumbai and are looking for a...


  • Kandivali, Mumbai, Maharashtra, India The Student Scoop Full time

    **Role Description** This is a full-time on-site role for a Customer Service Representative at The Student Scoop. As a Customer Service Representative, you will be responsible for the following: (i) Interaction with students and parents on a routine basis for providing exceptional customer support, ensuring customer satisfaction and positive customer...


  • Bandra, Mumbai, Maharashtra, India H.K.Jewels Pvt.Ltd Full time

    A customer service representative's job is to interact with customers to answer questions, resolve complaints, and provide information about products and services. Customer service representatives are the face of a company and are expected to be professional, helpful, and personable. Here are some responsibilities of a customer service representative: -...


  • Andheri West, Mumbai, Maharashtra, India Symphony Tech Solutions & Consultancy Full time

    A Top IT hardware company based in Mumbai _Andheri West is looking for Customer Serivce Representative Location : Mumbai _Andheri West Years of experience: 2+ years Salary: 30K Culling together a clear, well-defined list of customer service representative tasks and responsibilities is the first step in creating a thorough job description for a customer...


  • Mulund West, Mumbai, Maharashtra, India Enrolsy Full time

    **Customer Support Executive Job Description** We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. To be successful as a customer support executive, you...