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Voice Support Expert for Banking Process
2 weeks ago
Are you passionate about working in an international voice process for a renowned banking process? HCL Tech is hiring candidates with 1 to 3 years of experience in voice processes. As a Customer Support Process: Inbound Calling professional, your responsibilities will include responding to clients via both voice and written communication.
You will utilize workflow tools to manage your own workload, contribute to the achievement of team targets, including service levels and quality measures. You will also maintain accurate records of customer communication and discussions using internal systems.
To succeed in this role, you must have excellent communication skills, both verbal and written. A problem-solving mind-set and ability to multitask are also essential. As part of a team, you will work collaboratively to deliver great client/consumer outcomes.
In return, HCL Tech offers a range of benefits, including cab facility, 5 days working and immediate joiners required.
