Banking Process Expert
6 days ago
Job Summary:
">We are seeking a highly skilled and experienced customer support associate to join our team at HCLTech. As a Banking process expert, you will be responsible for providing exceptional support to our UK-based customers, handling customer inquiries and issues in a timely and professional manner, and resolving complex customer issues through collaboration with other departments.
Key Responsibilities:
">- ">
- Handle customer inquiries and issues via email, phone, and chat platforms.">
- Resolve customer complaints and provide appropriate solutions and alternatives.">
- Maintain a high level of customer satisfaction by ensuring all interactions are handled with empathy and efficiency.">
- Collaborate with other departments to resolve complex customer issues.">
- Keep accurate records of customer interactions and transactions.">
- Follow communication procedures, guidelines, and policies.">
- Stay updated with product knowledge and changes to provide accurate information to customers.">
Requirements:
">- ">
- Proven customer support experience or experience as a client service representative.">
- Strong written communication skills in English.">
- Ability to handle multiple tasks and prioritize effectively.">
- Familiarity with CRM systems and practices.">
- Strong problem-solving skills and attention to detail.">
- Ability to work independently and as part of a team.">
What We Offer:
">A competitive salary and benefits package, professional development and growth opportunities, MNC perks and benefits, and a chance to work with a dynamic and supportive team.
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