Voice Process Specialist
1 week ago
HCLTech is a leading technology company that provides innovative solutions to customers worldwide. We are committed to delivering exceptional customer service and support.
Job Overview:
This role involves working in an international voice process for a renowned banking sector. The successful candidate will be responsible for providing excellent customer service, managing multiple client queries, and contributing to the achievement of team targets.
Responsibilities:
- Responding to clients via both voice and written communication
- Managing multiple client queries at once
- Utilizing workflow tools to manage your own workload
- Contributing to the achievement of team targets including service levels and quality measures
- Maintaining accurate records of customer communication and discussions using internal system/s
Skills and Qualifications:
- Excellent communication skills both verbal and written Mandatory
- Problem solving mind-set
- Ability to multi task
- Minimum 12th educational qualification mandatory
What We Offer:
- Competitive salary
- Leave encashment
- Life insurance
- Provident Fund
This role requires flexibility with rotational shift and offs.
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