Senior Telesales Team Lead
2 weeks ago
About Anjum
Anjum is a leading real estate consultancy firm based in Gurugram, founded in 2021. We operate in the robust economy of the Delhi-NCR region, offering our clients a range of added-value services. Our reputation is built on trust, authentic guidance, and delivering maximum benefits to our clients.
What We Offer
At Anjum, you will have the opportunity to grow professionally in a fast-paced and progressive real estate environment. We provide opportunities for learning and advancement, and we reward our employees for their performance and dedication.
The Role
We are looking for an experienced and dedicated Telesales Team Lead to join our team. In this role, you will be responsible for overseeing our telesales team and ensuring that our sales targets are met. You will drive your team to deliver excellent customer service, maintaining the values and ethos of our company.
Key Responsibilities
- Lead and motivate the telesales team to achieve their sales targets.
- Monitor team performance and report on metrics.
- Coach and develop team members, promoting a culture of continuous learning.
- Identify and implement strategies to improve quality of service, productivity, and profitability.
- Liaise with the management team to set and implement strategies to drive sales.
- Ensure the team delivers an exceptional customer experience consistent with our brand.
Ideal Profile
- Proven experience as a Telesales Team Lead or similar role in sales/customer service.
- Experience in the real estate industry is preferred.
- Strong leadership skills and the ability to motivate and lead a team.
- Excellent communication and negotiation skills.
- Proficient in relevant computer applications and call centre systems.
- Strong problem-solving skills and the ability to handle pressure and meet deadlines.
What's on Offer
- Work in a company with a solid track record of performance
- Attractive Salary & Benefits
- Fantastic work culture
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