Leading Technical Support Professional

3 days ago

Hyderabad, Telangana, India beBeeSupport Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Senior Software Support Engineer

We are seeking an experienced and energetic Senior Support Engineer to diagnose and resolve technical issues reported by customers and across other systems and services.

  • Key Responsibilities:
  • Provide Tier 1 and Tier 2 production support
  • Prioritize workload and advance technical problems where appropriate to the next level of expertise
  • Diagnose, address and follow up on application issues
  • Drive process and automation improvements to optimize the support lifecycle
  • Perform root cause analysis and execute support escalation as needed
  • Build and maintain knowledge articles for end users and for support team
  • Initiate and lead technical design discussions within and across technical teams
  • Escalate urgent issues that require more in-depth knowledge to appropriate developer
  • Participate in On Call Application Production Support based on rotation
Required Skills and Qualifications:
  • 7+ years of experience as an Application Support Specialist in a distributed team
  • Excellent verbal, listening and written communication skills
  • Advanced troubleshooting abilities, strong collaboration skills, and the ability to mentor junior engineers.
  • Relational database expertise (Oracle, MySQL or similar) and SQL skills
  • Good experience with ticketing software and workflows, including implementing and improving automation functionality
  • Expertise with logging tools and operating systems and application logs
  • Investigate and resolve issues by analyzing code, identifying root causes, and implementing solutions or workarounds.
  • Experience with API testing tools
  • Bachelor's degree is required - preferably in Engineering, Computer Science, Management Information Systems, or equivalent years of industry experience.

About the Role

The ideal candidate will have advanced troubleshooting abilities, strong collaboration skills, and the ability to mentor junior engineers.

Responsibilities Overview

This role requires excellent problem-solving skills, a strong understanding of software development principles, and the ability to communicate complex technical information effectively.

Working at Our Company

We are a dynamic team dedicated to delivering exceptional results through collaborative efforts and innovative approaches.

Benefits and Perks

Our comprehensive benefits package includes competitive salary, medical and dental insurance, paid time off, and professional growth opportunities.

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