
Client Services Team Lead
2 days ago
The ideal candidate is a strategic thinker passionate about driving solutions in Client Services, working closely with the Prime Pre-matching team.
Job Responsibilities:- Process all Business as Usual (BAU) related activities (Pre-matching) in accordance with agreed Service Level Agreements (SLAs).
- Collaborate on all Purchase Orders (POs) with counterparties in a timely manner.
- Follow up on all high-value trades thoroughly and escalate appropriately.
- Prioritize trades while considering Central Securities Depository Regulation (CSDR) penalties.
- Prepare client-specific reports and distribute them among key stakeholders.
- Escalate any exceptions involving deviation from Standard Operating Procedures (SOPs) or inability to process work within stipulated Turnaround Time to Functional Leads/Managers immediately upon identification.
- Work collaboratively with Middle offices to increase Straight-Through Processing (STP) rate for clients.
Key Skills:
- 3 years of Banking experience.
- At least 2 years experience in Pre-matching, Settlements, and Fails management.
- Excellent communication skills, both written and verbal.
- Strong control mindset.
Preferred Qualifications:
- Ability to coordinate and collaborate with stakeholders across the globe.
- Deliver strategic solutions for the client.
- Act as the Subject Matter Expert (SME) within the team and provide guidance and training to First Tier Contacts (FTCs).
- Perform root cause analyses on new/recurring issues or control gaps.
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