
Distinguished Customer Service Advocate
1 week ago
We are seeking a highly motivated and organized Technical Support Specialist to join our team.
Key Responsibilities:
- Provide exceptional customer support via phone, email, and ticketing systems.
- Identify and resolve technical issues in a timely and professional manner.
- Work collaboratively with cross-functional teams to drive operational improvements.
- Develop and maintain documentation for complex technical procedures.
- Analyze and report on data trends to inform business decisions.
Requirements:
- 5+ years of experience in SaaS technical support or similar project-focused roles.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving skills.
- Intermediate to advanced proficiency in Excel and SQL.
- Experience working with support ticketing systems and reporting/project configuration.
- Familiarity with customer invoicing, billing, or finance operations in a SaaS environment.
Benefits:
- Opportunity to work with a dynamic and growing company.
- Competitive salary and benefits package.
- Professional development opportunities.
How to Apply:
If you are a motivated and organized individual with a passion for delivering exceptional customer support, please submit your updated CV for consideration.
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