Customer Success Systems Administrator

1 week ago

Mount Abu, Rajasthan, India beBeeProfessional Full time ₹ 12,00,000 - ₹ 25,00,000
Job Description

About this role

We seek a skilled professional to take ownership and optimize key business platforms for customer success.

This is an exciting opportunity to drive efficiency, adoption, and process improvements in our systems.

The successful candidate will have expertise in SaaS system administration or customer success operations, with a proven track record of delivering scalable solutions.

Key Responsibilities:

  • Ensure secure access, accurate data, and optimized workflows for efficient team performance.
  • Translate business needs into platform roadmaps that drive adoption and process efficiency.
  • Automate and integrate systems to reduce manual work and improve accuracy.
  • Enable and train teams to confidently use tools to enhance customer outcomes.
  • Monitor and maintain system health to ensure reliability, performance, and compliance.
Required Skills and Qualifications
  • 5–8 years in SaaS systems administration or customer success operations.
  • Expertise in Salesforce Service Cloud and/or Planhat.
  • Proven record of engaging stakeholders, gathering requirements, and delivering scalable solutions.
  • Experience building and executing roadmaps.
  • Strong automation, workflow, and data management skills.
  • Excellent problem-solving abilities and independent work style.
  • Strong English communication skills.
Benefits

This role offers the opportunity to work on cutting-edge technology, collaborate with experienced professionals, and contribute to driving business growth.

What We Offer
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • Competitive compensation package.

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