
Technical Service Expert
1 day ago
Job Opportunity:
About the RoleWe are seeking an experienced Technical Support Specialist to join our team. The ideal candidate will provide exceptional technical support to clients via various communication channels.
The successful candidate will troubleshoot and resolve technical issues related to software applications, hardware devices, and network connectivity.
Key Responsibilities:- Provide technical assistance to clients via phone, email, or chat.
- Troubleshoot and resolve technical problems related to software applications, hardware devices, and network connectivity.
- Maintain accurate records of customer interactions using CRM software.
- 2-5 years of experience in a BPO/Call Centre environment with a focus on international voice processes for technical support.
- Bachelor's degree in any technical specialization.
- Excellent verbal and written communication skills with strong English proficiency.
- Ability to work rotational shifts including night shifts.
The ideal candidate will possess strong technical skills, excellent communication skills, and the ability to thrive in a fast-paced environment.
About the Work Environment:Our office is located in Gurgaon and offers a convenient cab facility for hiring zone areas.
This role involves working 5 days a week from the office and includes rotational shifts including night shifts.
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