Technical Support Specialist

20 hours ago

Alwar, Rajasthan, India beBeeGeodatabase Full time ₹ 8,00,000 - ₹ 10,00,000
Job Title: Technical Support Specialist

Role Overview:

Our organization seeks an experienced Geodatabase Analyst to provide technical support and build relationships with key customers.

Key Responsibilities:

  • Provide solutions and address technical issues reported by customers.
  • Act as a subject matter expert in handling Geospatial data management and usage.
  • Identify, understand, and articulate solutions to customer issues using Web GIS knowledge.
  • Coordinate and deliver product trainings to customers over remote and onsite.
  • Installation, Configuration of Enterprise Geodatabases, and Version management, Replication over supported RDBMS - Oracle / Microsoft SQL Server / PostgreSQL databases.
  • Provide high-quality technical support and customer service to end users.
  • Work well in a fast-paced environment and be ready to travel to customer locations with short notice.
  • Manage the ArcGIS Enterprise Health and Performance, scheduled backup monitoring etc.
  • Maintain SOPs for managing customer environments and document comprehensive case resolution steps, suggestions, and workaround solutions.
  • Maintain comprehensive case documentation in CRM system.
  • Author and Publish tech experiences as knowledge articles and Identify issues and log defects for software improvements.

Requirements:

  • Excellent in customer communication, management, and presentation skills.
  • Establish trust and relationship with users and act as a GIS SME for the customer.
  • Experience with Esri software and strong problem-solving and analytics skills in addressing and resolving technical issues.
  • Hands-on experience in working with Enterprise Geodatabases, Versioning, Replication, and Installation, Configuration over supported RDBMS.
  • Strong problem-solving and analytics skills in addressing and resolving technical issues.
  • Drive adoption of new technologies by maintaining up-to-date personal knowledge of Esri technology.
  • Experience in the implementation of Enterprise Information System (EIS) frameworks and platform architectures from requirements including IT and GIS strategies.
  • Knowledge of or the ability to learn Windows and Linux operating systems.
  • Ability to understand and communicate technical information clearly.
  • Willing to travel with short notice and able to re-locate as per the need of the organization.
  • Ability to learn new concepts and adapt to a changing work environment.
  • Proficient written and verbal communication abilities with a strong grasp of the English language.
  • Strong prioritization skills including managing time and workload efficiently.
  • M.Sc / M.Tech / M.Sc. in GIS, Geography, Geology, Environmental Science, Computer Science, Management Information Systems, or any other relevant field.

Desirable Experience:

  • Background in software support or technical customer service with direct end-user contact.
  • Hands-on experience in working with Enterprise Geodatabases, Versioning, Replication, and Installation, Configuration, and performance tuning.
  • Clear understanding of ArcGIS Enterprise architecture, applications, and functionality.
  • Knowledge of ArcGIS Pro, Web AppBuilder for ArcGIS, Collector for ArcGIS, ArcGIS GeoEvent Server, ArcGIS Online, and Field Apps usage related to GIS.
  • Experience in working with multiple teams together and understand the operational processes of how large organization data center works.
  • Expertise in Windows and/or Linux system architecture concepts and systems administration.

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