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IT Support MES Professional
3 weeks ago
The IT support specialist plays a pivotal role in bridging the gap between IT and manufacturing operations, requiring an in-depth understanding of both software systems and production processes.
This individual ensures the effective operation of manufacturing software systems, which monitor and control production, ensuring seamless workflow and minimizing downtime.
- Troubleshooting and Resolution:
- Identify and resolve issues with MES software and hardware to ensure uninterrupted production operations, applying analytical skills to diagnose complex technical problems.
- System Maintenance and Optimization:
- Monitor system performance, implement updates, and make necessary adjustments to optimize the MES for efficiency and quality, utilizing data-driven insights to drive improvements.
- Implementation and Configuration:
- Assist in the implementation and configuration of new MES systems, integrating them with other enterprise systems like ERP, ensuring smooth integration and minimal disruption.
- Data Management and Analysis:
- Collect and analyze real-time data from the shop floor to identify bottlenecks, track production, and improve decision-making, leveraging data analytics to drive business growth.
- User Support and Training:
- Provide technical assistance to production staff, developing training materials to enhance their proficiency in using the MES, fostering a culture of continuous learning.
- Documentation:
- Create and maintain technical documentation, including protocols, reports, and user guides, for the MES, ensuring accurate and up-to-date information.
- Quality Assurance:
- Ensure the MES supports quality management by tracking deviations and exceptions, contributing to improved quality control, adhering to industry standards and regulations.
Required Skills and Qualifications:
- Technical Skills:
- Proficiency with MES software, databases, and system integration, staying abreast of emerging technologies and trends.
- Manufacturing Processes:
- A deep understanding of the manufacturing lifecycle, from order release to finished goods, common production challenges, and industry best practices.
- Data Analysis:
- Ability to collect, interpret, and use data to drive improvements in production, leveraging statistical analysis and machine learning techniques.
- Problem-Solving:
- Strong analytical and problem-solving skills to diagnose and resolve complex technical issues, thinking critically and creatively.
- Communication:
- Excellent communication skills to effectively collaborate with production teams, provide training, and foster a culture of open communication.
