IT Support Professional
2 days ago
Job Title: IT Support Professional
We are seeking a skilled IT support professional to join our team. As the first point of contact for technical assistance, this individual will be responsible for providing exceptional customer service and resolving IT issues efficiently.
- Key Highlights:
- Excellent communication skills to interact professionally with users across all levels.
- IT support experience, including troubleshooting, ticketing systems, and resolving technical issues.
About This Role:
- Provide first-line technical support to end-users in a courteous and professional manner.
- Log user service tickets in ITSM systems with complete and accurate information.
- Troubleshoot and resolve IT-related incidents and service requests.
- Manage customer inquiries and ensure timely resolution.
- Perform scheduled reporting (daily/weekly/monthly).
- Submit knowledge base article updates for new and existing issues.
- Own and drive user issues to resolution.
What You Bring:
- Excellent communication skills – both verbal and written.
- Strong problem-solving and analytical abilities.
- Ability to manage multiple tasks and prioritize effectively.
- Customer-focused mindset with a commitment to service excellence.
- Familiarity with ITSM tools and ticketing systems (preferred but not mandatory).
About Us:
We help enterprises transform businesses globally using next-generation technology. Our approach leverages cloud and cognitive technologies to deliver hyper-personalized digital experiences. We enable agility and innovation through digital transformation, helping clients achieve their goals more efficiently.
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