Senior IT Infrastructure Specialist

4 days ago

Agra, Uttar Pradesh, India beBeeInfrastructure Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Opportunity

We are at an exciting time in our journey, and we're committed to building a culture where our people can make a meaningful impact. Our purpose is to progress, helping our clients achieve their goals without friction.

Key Job Responsibilities
  • Establish effective working relationships with Infrastructure Leads, peers, and IT Regional Managers.
  • Act as a point of escalation for daily operational issues for IT Infrastructure.
  • Oversee operational tasks and ensure proper documentation is maintained.
  • Collaborate with the business for any changes or requests for new services.
  • Provide support in solving incidents, service requests, and problems.
  • Execute resolution of all incidents and problem enquiries.
  • Ensure continuity in service provision and restore required service in case of disruption.
  • Manage third-party vendors for incident management through to resolution.
  • Check technical conditions of IT equipment and landscape.
  • Maintain & Update systems periodically as required by vendors, compliance or lifecycle management.
  • Monitor and report on the system's performance and take corrective action when necessary.
  • Provide reporting on an ad-hoc basis.
  • Support with internal offices move, if required.
  • Keep up-to-date documentation and tasks for audit purposes.
  • Play an active role in IT Infrastructure related projects, when needed.
  • Act and take actions as a 1st line support on the Infra team and establish good relationships with members of 2nd and 3rd line support groups.
  • Actively participate in information and knowledge sharing within the team.

For success in this role, you'll need:

  • 8-10 years of experience in IT infrastructure management, Wintel Administration.
  • Service Delivery / Client Orientation / Customer Service.
  • Advanced technical troubleshooting skills.
  • Full coverage to support the business hours.
  • Effective communication skills and fluent English.
  • Experience of working in a global team and in/for different jurisdictions (excellent English communication skills).
What We Offer

A flexible hybrid working arrangement and birthday leave. If you're excited about working with us, please submit your application or have a confidential chat with one of our Talent Acquisition team members.

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