Service Support Coordinator

3 days ago

Hyderabad, Telangana, India beBeeDispatcher Full time ₹ 60,00,000 - ₹ 80,00,000

Maximize Efficiency as a Service Dispatcher

As a service dispatcher, you will play a crucial role in the efficiency of IT support by triaging and dispatching service requests.

  • Triage incidents and service requests to align them with industry standards for summary and description.
  • Evaluate and assign incident priority and then assign it to the appropriate team.

Schedule remote and onsite technical resources in schedules to ensure timely entry on service requests. Increase productivity and effective use of IT support resources. Escalate service requests that cannot be scheduled within agreed service levels.

Manage ticket lifecycle to ensure timely scheduling and prevent stagnation. Record all work as service tickets. Review completed tickets to verify compliance with quality standards. Report IT support resource utilization and successful request completions to the Client Team Lead.

Required Skills and Qualifications:

  • Understanding of IT service management.
  • Experience with ConnectWise Manage ticketing system.
  • Familiarity with IT support terminology.

Technical and Management Skills:

  • Basic knowledge of computers and operating systems.
  • Technical awareness, including the ability to align resources with appropriate technical issues.

Soft Skills:

  • Ability to multitask and quickly adapt to changing situations.
  • Self-motivated and able to work effectively in a fast-paced environment.

Reports To: Client Experience Team Lead

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