Microsoft Windows Support Specialist

6 days ago

Surat, Gujarat, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

Unlock Your Technical Support Career with Microsoft Windows Expertise

About the Role:
  • Serve as the primary point of contact for customers experiencing issues with Microsoft Windows and O365.
  • Deliver exceptional customer service via chat support, providing fast, clear, and effective solutions.
  • Create a positive experience by showcasing empathy and patience while troubleshooting complex problems.
Key Responsibilities:
  • Troubleshoot technical queries related to Microsoft Windows and O365.
  • Utilize strong written and verbal communication skills to effectively resolve customer issues.
  • Maintain a high level of productivity in a fast-paced environment.
  • Demonstrate patience, empathy, and a customer-centric mindset.
Requirements:
  • A typing speed of 35 words per minute or higher.
  • Prior experience in technical support via chat, specifically in Business-to-Consumer (B2C) settings.
  • A degree from any recognized institution, such as a Bachelor's or Master's degree.
  • Certifications like Microsoft Certified: Azure Fundamentals or M365 Fundamentals are highly valued.
Benefits:
  • Opportunity to work with a cutting-edge technology stack.
  • Chance to develop expertise in Microsoft Windows and O365.
  • Collaborative and dynamic work environment.
Others:

The ideal candidate will possess excellent problem-solving skills, be able to work independently, and have a passion for delivering top-notch customer experiences.

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