Platform Support Expert

3 days ago

Salem, Tamil Nadu, India beBeeTechnical Full time ₹ 4,80,000 - ₹ 7,20,000

Role Overview:

This is a technical support specialist role that requires a strong background in live chat and email support for technical issues. The primary point of contact for our global user base, the successful candidate will assist traders in navigating the platform, troubleshooting issues, and understanding key features in real-time.

The ideal candidate is quick-thinking, empathetic, and skilled in written communication. Familiarity with SaaS platforms and a passion for trading or finance are strong pluses.

Key Responsibilities:

  • Respond to customer queries primarily via live chat and email
  • Guide users through platform features, onboarding, and usage best practices
  • Maintain a knowledge base and ensure help content is up-to-date
  • Independently troubleshoot product issues using internal tools, help resources, and platform knowledge
  • Track recurring issues and contribute to support process improvements
  • Ensure fast, clear, and empathetic communication with a global audience
  • Handle concurrent chats/emails accurately

Requirements:

  • Graduate with 2+ years of experience in live chat and email support roles
  • Self-starter who can learn product knowledge and workflows independently
  • Proven ability to manage multiple chat threads simultaneously with high accuracy
  • Excellent written English and strong professional communication skills
  • Prior experience supporting a SaaS product or FinTech platform is highly preferred
  • Ability to confidently navigate and understand a complex, feature-rich platform.
  • Familiarity with or interest in stock markets/trading is a strong plus
  • Basic Excel proficiency and comfort with structured data formats
  • Willingness to work night shifts aligned with US hours

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